Shipping policy

ORDER PROCESSING: Please allow 1-2 business days to process your order. Expect an email within 24 hours to let you know your order is on the way! 

LOCAL PICKUP: If you live in or around Toronto and would like to pick up your order in person, please email hello@littlegoatstudio.com to arrange a pickup time and location. 

LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 11am will likely be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email.

DOMESTIC SHIPPING RATES AND ESTIMATES: Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING: We offer international shipping to the following countries: United States, United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Goat Studio is not responsible for these charges if they are applied and are your responsibility as the customer. 

REFUNDS, RETURNS, AND EXCHANGES: We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at hello@littlegoatstudio.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@littlegoatstudio.com.